Friday, April 23, 2010

So What CAN You Do?

In an interesting turn-about from the positive vibes I felt at my Alaskan Behavioral Health Provider Powow last week, I received an email from another provider today (like, three weeks after I sent my message. Yeah, you're busy; we're all busy, sweetheart...whine at somebody who is not your potential client.).

Here is what I read. "I just talked with So-and-So who is in charge of our intake systems and she has not heard about your son, but it is somewhat irrevelant because we don't have any more money for the wrap-around services you are seeking, anyway." Of course, these were not the exact words, but you get the gist. "Has not, can not, do not." The words of the provider in Alaska, the very same providers, I might add, who are responsible for taking care of not only my son, but the 249 other sons and daughters who remain in out-of-state care until 2012, when the Bring the Kids Home money runs out and we are all in trouble.

I am very tired of the word "No". It is interesting to me that so many agencies and providers focus a grand effort on "person-centered" speaking, i.e. "A child who happens to have Asperger Syndrome" rather than "Your Asperger's child", but they forget about the word "No".

I told Ms. M from the State of Alaska that it would be so incredibly helpful if anyone and everyone who works within the realm of social services could begin their conversations by saying what they DO, instead of what they DO NOT.

Imagine the potential for progress rather than regress, hmmmm?

This mom needs an adult beverage and some quiet time in a place where there will be no "No". If only for a while...


Jeni said...

In my job for Josh's command I tell people No sometimes but I always try to follow it up with the things that we can support so the conversation ends on a positive note. Maybe I can send them a link to one of our webinars. :)

Natalie said...

Sounds utterly unhelpful and frustrating for you. But, then, knowing you...something'll happen.